Refund policy

Returns and Exchanges

We hope you LOVE your purchase!

All Sales Are Final unless otherwise noted.

Damages and issues
Please inspect your order and contact us within 3 business days of receipt if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Kailex Boutique is not responsible for packages lost or stolen in transit.

To start a return due to damages, you can contact us at CustomerService@kailexboutique.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any questions at CustomerService@kailexboutique.com.